Privacy Policy
Effective Date: October 2026
Website: fellsidekitchen.com
Brand: Fellside Kitchen
Data Controller: Fellside Kitchen (Independent British Online Retailer)
Headquarters: 1A Main St, Egremont, Cumbria, CA22 2DJ, United Kingdom
At Fellside Kitchen, we are committed to protecting your privacy and managing your personal information with total transparency and integrity. This Privacy Policy outlines how we collect, store, process, transfer, and protect your personal data when you browse or purchase culinary accessories from fellsidekitchen.com, in rigorous adherence to the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
1. Data Controller Information
Under the UK GDPR, Fellside Kitchen acts as the Data Controller responsible for your personal information gathered through this website. If you have any inquiries regarding data protection, please contact our Data Privacy Coordinator via email at service@fellsidekitchen.com or by post at our operational headquarters: 1A Main St, Egremont, Cumbria, CA22 2DJ, United Kingdom.
2. The Categories of Personal Data We Collect
We only process personal records that fall into the following defined categories:
- Identity Data: First name, surname, and title.
- Contact Data: Billing address, UK delivery address, contact email address, and telephone number (used strictly for carrier dispatch milestones and order progress notifications).
- Transaction & Order Data: Details of kitchenware purchased (e.g. egg poachers, funnels, boards, trivets), order numbers, dispatch dates, parcel tracking links, customer service correspondence, and return history.
- Payment Data: Transactions are conducted via PCI-DSS Level 1 compliant secure payment gateway providers supporting Visa and Mastercard. (Please note: Our web servers never store, log, or have access to your full 16-digit credit/debit card numbers or CVV security codes; all payment data is tokenised directly by our gateway partners).
- Technical & Telemetry Data: IP address, browser type and version, device operating system, time zone settings, and uniform resource locators (URLs) detailing interactions across our storefront.
3. Lawful Bases and Purposes for Processing (UK GDPR Article 6)
Under UK GDPR regulations, every instance of personal data processing must be justified by an established lawful ground. We process your data under the following legal frameworks:
| Purpose of Processing | Data Categories Involved | Lawful Basis under UK GDPR |
|---|---|---|
| Processing purchases, packing kitchenware orders, printing enclosed return labels, and fulfilling doorstep delivery across the UK. | Identity, Contact, Transaction, Financial | Performance of a Contract (Article 6(1)(b)) |
| Managing card payments, card scheme authorizations (Visa/Mastercard), processing refunds, and resolving charge disputes. | Contact, Financial, Transaction | Performance of a Contract and Legitimate Interests |
| Handling customer enquiries, notifying you of order milestones, and providing after-sales care support. | Identity, Contact, Transaction | Performance of a Contract |
| Complying with statutory corporate, accounting, auditing, and VAT tax reporting requirements under HM Revenue & Customs (HMRC). | Identity, Contact, Transaction | Compliance with a Legal Obligation (Article 6(1)(c)) |
| Monitoring platform security, preventing fraudulent transactions, and maintaining server stability. | Technical, Transaction, Identity | Legitimate Interests |
4. Disclosures & Third-Party Service Partners
We do not sell, rent, or trade your personal data. We disclose information solely to necessary commercial partners:
- E-Commerce Hosting Infrastructure: Powered by SHOPLINE HOLDINGS LIMITED (21/F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong; Phone: +852-81207281; Email: support@shopline.com).
- Accredited UK Logistics Couriers: Recipient delivery details are communicated to verified UK postal and parcel couriers for doorstep delivery.
- Payment Gateways & Merchant Clearers: Financial data is routed via encrypted interfaces directly to banking merchant networks for Visa and Mastercard clearing.
5. International Data Transfers
Because technical hosting services are coordinated through SHOPLINE HOLDINGS LIMITED, certain digital records may be processed outside the UK and European Economic Area (EEA). Wherever personal data is transferred across borders, we ensure equivalent levels of protection are applied by utilizing UK International Data Transfer Agreements (IDTA) or Standard Contractual Clauses (SCCs) recognized under UK data law.
6. Data Retention Period (HMRC 6-Year Policy)
In accordance with UK company law and HM Revenue & Customs (HMRC) statutory tax regulations, transactional sales records, invoices, and payment confirmations are retained for 6 years following the end of the financial year in which the transaction occurred. Following the expiration of statutory retention windows, personal data is securely deleted.
7. Your Statutory Rights Under UK GDPR
Under the UK Data Protection Act 2018, you hold defined legal rights concerning your personal data, including the right to access, rectify, request erasure ("right to be forgotten"), or restrict data processing. To exercise any of these rights, please email service@fellsidekitchen.com.
8. Right to Lodge a Complaint with the ICO
You maintain the statutory right to lodge a formal complaint at any time with the UK supervisory authority for data protection: Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF | Website: https://ico.org.uk.
Operational Headquarters & Privacy Contact
| Brand & Storefront | Fellside Kitchen |
| Operational Headquarters | 1A Main St, Egremont, Cumbria, CA22 2DJ, United Kingdom |
| Direct Telephone Line | +44 1946 824662 |
| Privacy Enquiries Email | service@fellsidekitchen.com |